Please contact our rental department for the full version of our rental terms and conditions.

General Rental Conditions:

Equipment Maintenance

• Rigorous Maintenance Protocols All rental equipment undergoes rigorous maintenance protocols before being dispatched to our customers. Our team of skilled technicians performs thorough inspections and maintenance procedures, including:
  • Cleaning and Inspection
  • Mechanical and functional checks
  • Replacement of worn or damaged parts
  • Calibration and testing to ensure operational efficiency
• Regular Preventative Maintenance To minimize downtime and enhance reliability, we implement a preventative maintenance schedule. This proactive approach includes regular servicing of key components, ensuring that our equipment remains in peak condition throughout its lifecycle.
• Quality Assurance Every piece of equipment is subjected to strict quality assurance checks before it is made available for rental. We ensure that all safety features are functional and that the equipment meets or exceeds industry standards.

Customer Support for Maintenance and Service

• Extended Hour Customer Support Our dedicated customer support team is available outside or normal business hours to assist with any maintenance or service needs that may arise during the rental period. Whether you encounter a minor issue or require urgent assistance, our team is just a call away to provide prompt and effective solutions.
• Onsite Service and Repairs For equipment that requires onsite service or repairs, our experienced technicians can be dispatched to your location. We offer:
  • Quick response times to minimize downtime
  • Skilled technicians with expertise in a wide range of equipment
  • Comprehensive onsite repairs to get your equipment back in working order swiftly
• Remote Troubleshooting In many cases, our support team can resolve issues through remote troubleshooting. By guiding you through diagnostic steps over the phone or via video call, we can often identify and rectify problems without the need for a site visit.
• Spare Parts and Replacement Equipment We maintain a well-stocked inventory of spare parts to ensure quick replacements when needed. In the event that a piece of equipment cannot be repaired promptly, we provide replacement equipment to keep your project on track without significant delays.

Commitment to Customer Satisfaction

• Tailored Service Plans Understanding that every project is unique, we offer tailored service plans to meet specific needs and project requirements. These plans include scheduled maintenance, regular inspections, and priority support to ensure uninterrupted operation.
• Comprehensive Training To help you get the most out of our rental equipment, we provide comprehensive training for your team. This includes instruction on proper use, routine maintenance, and troubleshooting techniques, empowering you to handle minor issues independently and efficiently.
• Transparent Communication We believe in maintaining transparent communication with our customers. From providing detailed maintenance records to keeping you informed about the status of any service requests, we ensure you are always in the loop.

Contact Us for Support

If you require maintenance or service for your rented equipment, or if you have any questions or concerns, please do not hesitate to reach out to our customer support team. We are committed to providing the highest level of service to ensure your project’s success.

Rental Locations: Call 800-999-1881 for Help & Questions!
USA: Columbus, OH | Los Angeles, CA | Norfolk, VA | Chicago, IL & Contact us for additional availability across The United States

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Email

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Online Form